1 Introduction
This Privacy Policy applies to all players and visitors who use the nutristar platform at nutristar.onl. It describes how nutristar collects, uses, stores, and protects your personal information in connection with your use of our online betting and gaming services.
By registering an account on nutristar, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described here. If you do not agree, please do not register or use the platform.
2 Information We Collect
nutristar collects personal information in several ways — directly from you when you register or interact with the platform, automatically through your device and browser, and from third-party services used to verify your identity or process payments.
Information You Provide Directly
- Registration details: Full legal name, date of birth, email address, and Philippine mobile number.
- Identity documents: Government-issued Philippine ID submitted for KYC verification before your first withdrawal.
- Payment information: Details related to your GCash account, Maya account, Philippine bank account, or bank transfer used for deposits and withdrawals in PHP. Full card numbers are never stored on the nutristar platform.
- Account preferences: Responsible gaming settings such as deposit limits and session time preferences that you configure in your account dashboard.
- Support communications: Messages, emails, or chat records from interactions with the nutristar customer support team.
Information Collected Automatically
- Device and browser data: IP address, device type, operating system, browser type and version, and screen resolution.
- Usage data: Pages visited, games played, bets placed, session duration, and navigation patterns on the platform.
- Cookies and local storage: Session tokens, preference data, and analytics identifiers as described in Section 7.
3 How We Use Your Information
The personal information nutristar collects is used for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, date of birth, email, mobile number |
| Identity verification (KYC) | Government-issued Philippine ID, name, date of birth |
| Payment processing | Payment method details, transaction history in PHP |
| Security and fraud prevention | IP address, device data, login history, OTP records |
| Customer support | Account details, support communication history |
| Responsible gaming compliance | Deposit limits, session data, self-exclusion records |
| Platform improvement | Anonymised usage data, game performance analytics |
| Legal and regulatory obligations | Identity documents, transaction records as required by law |
nutristar does not use your personal information for unrelated commercial marketing, profiling for third-party advertising, or any purpose not listed above.
4 Legal Basis for Processing
nutristar processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to create and manage your account, accept deposits, process withdrawals, and deliver the gaming and betting services you have signed up for.
- Legal obligation: Processing required to comply with applicable Philippine laws, including identity verification, anti-money laundering requirements, and record-keeping obligations.
- Legitimate interests: Processing carried out to detect and prevent fraud, maintain platform security, and improve the nutristar service — where these interests are not overridden by your rights.
- Consent: Where you have provided specific consent, such as opting in to platform notifications or marketing communications. You may withdraw consent at any time through your account settings.
5 Sharing of Personal Data
nutristar does not sell your personal data. Your information may be shared with third parties only in the following circumstances:
- Payment processors: GCash, Maya, and Philippine banking partners receive the minimum payment data necessary to process your PHP deposits and withdrawals securely.
- Identity verification providers: Third-party KYC services may process your submitted Philippine ID documents to confirm your identity. These providers operate under strict data processing agreements.
- Platform infrastructure providers: Cloud hosting, security monitoring, and analytics providers that support the operation of nutristar.onl. All such providers are bound by confidentiality obligations and are not permitted to use your data for their own purposes.
- Legal and regulatory authorities: Where required by applicable Philippine law, court order, or regulatory directive, nutristar may disclose personal data to the relevant authority.
6 Data Retention
nutristar retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable Philippine law and internal compliance policies. The general retention periods are as follows:
- Account and identity data: Retained for a minimum of five years after account closure to meet legal and regulatory obligations.
- Transaction records: PHP deposit and withdrawal history is retained for a minimum of five years for financial compliance purposes.
- Support communications: Retained for up to two years from the date of the interaction.
- Usage and analytics data: Anonymised or aggregated data may be retained indefinitely for platform improvement purposes and cannot be used to identify individual players.
When retention periods expire and there is no legal basis to continue holding your data, nutristar will securely delete or anonymise the relevant records.
7 Cookies and Tracking Technologies
nutristar uses cookies and similar technologies to keep the platform working properly and to understand how players use it. The types of cookies used are:
- Essential cookies: Required for core platform functions including account login, session management, and secure payment flows. The platform cannot function correctly without these.
- Preference cookies: Store your language, display, and account settings so you do not need to reconfigure them each visit.
- Analytics cookies: Collect anonymised data about page visits, game load times, and navigation patterns to help nutristar identify performance issues and improve the player experience.
nutristar does not use third-party advertising cookies or tracking pixels that share your data with external ad networks. You can manage cookie preferences through your browser settings, but disabling essential cookies will affect your ability to log in and use the platform normally.
8 Your Privacy Rights
As a nutristar player, you have the following rights with respect to your personal data:
- Right to access: You may request a copy of the personal data nutristar holds about you at any time.
- Right to correction: If any of your personal data is inaccurate or incomplete, you may request that it be corrected. Some corrections may require re-verification of your identity.
- Right to deletion: You may request deletion of your personal data, subject to legal retention requirements. Data required by law to be retained cannot be deleted before the applicable retention period ends.
- Right to object: You may object to specific processing activities, including processing based on legitimate interests, where you believe your rights outweigh those interests.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing that occurred before withdrawal.
To exercise any of these rights, contact the nutristar support team via live chat on the platform or by email at [email protected]. nutristar will respond to verified requests within a reasonable timeframe in accordance with applicable law.
9 Account and Data Security
nutristar applies technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include SSL encryption across all platform pages, OTP-based login verification to your registered Philippine mobile number, secure access controls on internal systems, and regular security reviews.
While nutristar takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. You are responsible for keeping your account credentials private and for notifying nutristar immediately if you suspect any unauthorised access to your account.
10 Children and Minors
nutristar services are strictly for individuals aged 21 and above. nutristar does not knowingly collect personal data from persons under the age of 21. If we discover that an account has been registered by a minor, the account will be closed immediately and any associated data will be handled in accordance with applicable law.
If you believe that a minor has registered on nutristar, please contact our support team at [email protected] so we can investigate and take appropriate action.
11 Changes to This Policy
nutristar may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will update the "Last updated" date at the top of this page. Continued use of the nutristar platform after any changes have been posted constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this page periodically. If you have any questions about how a particular change affects you, please reach out to our support team before continuing to use the platform.
12 Contact and Complaints
If you have questions about this Privacy Policy, want to exercise your data rights, or wish to raise a complaint about how nutristar has handled your personal information, please contact us:
- Email: [email protected]
- Live chat: Available through your nutristar account dashboard
nutristar is committed to addressing all privacy-related queries and complaints promptly and fairly. For more information on your rights and obligations as a player, you may also review the Terms & Conditions and the Responsible Gaming page.